|Effective May 29, 2005
***PLEASE VISIT OUR NEW STORE at
Cannot checkout in this old store
· All products are available "while supplies last".
· We use PayPal for secure processing of your payments by credit
cards and PayPal transfers. Payment is required at the placing
of your order.
· Sales tax will be charged to California customers.
· Item availability and prices subject to change without notice.
· Returns: See below.
· We are not responsible for typographic errors. We appreciate your
notification of any errors so we can correct them immediately.
· Product specifications are subject to change without notice.
· Rasmussen reserves all rights, including the right to reject a
sale before shipping for any reason. If we reject a sale, we
will refund your payment in full.
· All orders will be shipped as soon as possible. Some items
may require manufacturing time, which in most cases will be no more
than two weeks. We will notify you if we anticipate a lead
time of more than one week from date of ordering to date of
· Unless a specific method is requested (which may require
additional payment), shipment will be made by the most economical
method. All shipments are made F.O.B. Whittier, California,
· Time from date of shipment to date of delivery is dependent on
distance from Whittier, CA and method of shipment. For
example, shipment to the East Coast via UPS is normally 5 working
days, but 7 to 10 days if via truck line (common carrier).
Returns and Refunds
Rasmussen wants you to be satisfied with your purchase. New
merchandise may be returned or exchanged within 30 days of purchase.
Return instructions are available by e-mail. Return
Merchandise Authorization (RMA) number must be obtained through a
Customer Service Representative by E-mail at
All returns for credit must be in original factory condition. Customer
CANNOT return burnt, used, or special order items.
All FireBalls, FireShapes, and FireStones are colored to
order and may not be returned or exchanged except for defect (except
All defective returns are handled on a repair/replacement
Return shipments must be prepaid by customer returning
merchandise. We do not accept COD shipments. Returned packages will
not be accepted without the RMA number on the outside of the
Due to the nature of our products, all returned products must
thoroughly inspected and repackaged therefore, we must charge a 20%
re-stocking fee on all non-defective returns.
Please note that we cannot refund shipping costs. If
the order was originally shipped with "free freight", the cost of
this shipping will be deducted from the credit issued for the
We will notify you via e-mail of your refund once we have
received and processed the returned item. We will not issue credits
until the merchandise has been received and inspected. All products
must be returned in the original carton. Please package
carefully to prevent damage during return shipping.
· We cannot confirm the price of an item until it is ordered.
· Your credit card/PayPall account is charged when your order is
placed. We verify prices as part of our shipping procedures.
· If an item's correct price is lower than our stated price, we
charge the lower amount and ship you the item.
· If an item's correct price is higher than our stated price, we
will, at our discretion, either contact you for instructions before
shipping or cancel your order and notify you of such cancellation.
· All Specials and Closeouts are subject to in stock merchandise
only. If an item is out of stock we will offer you a full refund or
an upgrade at an additional charge.
You may be subject to import duties and taxes, which are levied
once a shipment reaches your country. Additional charges for customs
clearance must be borne by you; we have no control over these
charges and cannot predict what they may be. Customs policies vary
widely from country to country; you should contact your local
customs office for further information. A dditionally, when ordering
from Rasmussen, you are considered the importer of record and must
comply with all laws and regulations of the country in which you are
receiving the goods.
All content included on this site, such as text, graphics, logos,
button icons, images, digital downloads, data compilations, and
software, is the property of Rasmussen Iron Works, Inc., and is
protected by United States and international copyright laws. The
compilation of all content on this site is the exclusive property of
Rasmussen Iron Works, Inc., and protected by U.S. and international
We reserve the right to make changes to our site and policies at any time. If any of these conditions
shall be deemed invalid, void, or for any reason unenforceable, that
condition shall be deemed severable and shall not affect the
validity and enforceability of any remaining condition.
By visiting www.rasmussen.biz, you agree that the laws of the
state of California, without regard to principles of conflict of
laws, will govern these Conditions of Use and any dispute of any
sort that might arise between you and Rasmussen or its affiliates.